Wi-Fi randomly stops working on Dell G15 (Intel iwlwifi, Ubuntu 22.04)
https://askubuntu.com/questions/1561873/wi-fi-randomly-stops-working-on-dell-g15-intel-iwlwifi-ubuntu-22-04
The Problem
Wi-Fi works when it wishes to. Sometimes it works fine despite heavy downloads and fast speed and Bluetooth enabled. Sometimes it goes on strike after loading a couple of tabs in the browser.
It may stop working soon after boot, after many minutes, or hours, or not at all.
The problem presents itself almost periodical. Usually, It starts having problems when I am using both wifi and bluetooth at the same time.
Until now it appeared thrice, and it solved "itself" twice with an update after a number of months between 1 and 4, without any information on what caused or fixed the issue.
Symptoms
On the widget on the top right the wifi cannot detect networks, and if wifi is turned off it cannot be turned on. Sometimes, on boot the wifi voice on the drop-down menu is not even showing. lshw -c network shows network UNCLAIMED.
Running BIOS diagnostics detects no issue.
Latest diagnostics (23/06/2026)
What I tried
I've tried reinstalling linux-firmware, NetworkManager restarts, to no avail. After a while, something randomly breaks, and it is especially frustrating as I have no easy access to ethernet cables.
Using older kernels did not work either.
I found that, SOMETIMES, flea reset OR messing with unimportant BIOS options, booting the os, rebooting and changing BIOS options again sometimes allows me for sustained network access (a suggestion I found browsing for solutions)... maybe this last one is not effective, I don't know how to check.
Technical Information
Hardware information
neofetch --stdout
- OS: Ubuntu 22.04.5 LTS x86_64
- Host: Dell G15 5530
- Kernel: 6.8.0-124-generic
6.8.0-90-generic
- Packages: 2564 (dpkg), 38 (snap)
- Shell: bash 5.1.16
- DE: GNOME 42.9
- WM: Mutter
- WM Theme: Adwaita
- Terminal: gnome-terminal
- CPU: 13th Gen Intel i5-13450HX (16) @ 4.600GHz
- GPU: NVIDIA 01:00.0 NVIDIA Corporation Device 25ec
- GPU: Intel Device a78b
- Memory: 4860MiB / 15676MiB
No dual boot.
The machine came with Ubuntu22.04.1 preinstalled.
I use it for work, programming, scientific computation, watching videos, and gaming.
The original kernel for this Dell was an OEM kernel listed as 6.1.0-1013.13_oem. I have installed HWE kernels and I am currently running the latest HWE available.
It worked perfectly for more than 1 year, even after I upgraded the OS to Ubuntu24. To try to fix the issue, I performed a factory reset, and it is back to 22.
Diagnostics
I performed hardware and software diagnostics.
Hardware Diagnostics
I performed diagnostics from the manifacturer's BIOS menu, using quick test and advanced test: all passed
Software Diagnostics
I created wifi logs using the wireless-info script I found here in askubuntu: wget -N -t 5 -T 10 https://github.com/UbuntuForums/wireless-info/raw/master/wireless-info
When wifi is NOT working
The following logs were created using ./wireless-info when the wifi crashed, and no LAN network was attached.
https://paste.ubuntu.com/p/bVQqnVc7Pj/ (updated on 23/06/2026)
~https://paste.ubuntu.com/p/T7Pv3NMnXc/~
When wifi is working
The following logs were created when the wifi is working just after boot (and it crashes later) using the same script.
https://paste.ubuntu.com/p/td4gSKsJFy/ (updated on 23/06/2026)
https://paste.ubuntu.com/p/SGFcT7dXyB/ (updated on 24/12/2025)
Final Notes and Updates
I welcome any advice on what to do when it will break, or why does it do that, additional diagnostics, readings, tools to install, etc. are more than welcome.
E.g. I have just installed net-tools and iw, and I have read conflicting and old advice suggesting to install backport-iwlwifi-dkms.
Also, the guide in https://help.ubuntu.com/community/WifiDocs/WirelessTroubleShootingGuide seems to be somewhat helpful with understanding the diagnostics.
Sadly, it does not provide any help in dealing with the problem I am experiencing.
edit Update: 24/12/2025
The problem manifested again.
All I did was
- deactivated airplane mode
- connected to my cellphone hotspot
- updated snap
- apt update
sudo apt update
apt list --upgradeble (no hardware, security, or system updates, only software-related updates unrelated to wifi)
sudo apt upgrade
After I lost wifi in the middle of the update, the wifi disappeared altogether.
What I tried and did not work:
- rebooting;
- disabling secure boot
- using different kernel versions;
- Changing BIOS options;
nmcli networking off && nmcli networking on;
nmcli radio wifi off && nmcli radio wifi on.
What did work for a bit:
The diagnostics were updated in this edit.
This is the old diagnostic of the wifi when it is not working:
https://paste.ubuntu.com/p/xnYs8dGp5W/
I am keeping it for reference, but it lacks iw outputs.
edit Update: 23/06/2026
I may have made some progress.
The problem did not appear for some months after some updates.
However, with the latest update the issue presented itself again.
I noticed that many error logs show "microcode"
sudo dmesg | grep -iE 'microcode' [ 391.120843] iwlwifi 0000:00:14.3: Microcode SW error detected. Restarting 0x0.
A more complete output of dmesg is found here: https://paste.ubuntu.com/p/xJHrD2cr2G/
I tried a couple of workarounds:
This last fix seems to solve the issue, and without any external fix. In the next days I'll try to isolate the specific options that make the iwlwifi work, to isolate which option causes the iwlwifi module to crash.
The diagnostics and the problem description were updated and cleaned in this edit.
P.S.
I find it curious that a (possibly) working fix to this issue was found in an Arch Linux forum.