Ubuntu randomly stuck at 640x480 display resolution - can't be changed
https://askubuntu.com/questions/1568580/ubuntu-randomly-stuck-at-640x480-display-resolution-cant-be-changed
My System
version of Ubuntu 24.04.4 LTS
GPU hardware name/model: GeForce GTX 1060 6GB
Because the screen size is 640x480 I can only see partial dialogs. Dialogs with interactive buttons are off screen. There is no known (to me) method to views dialogs that require a space larger than 640x480 pixels.
At the time when the screen size got stuck at 640x480 I was NOT updating anything. I was only using the computer in normal ways that users use computers.
At the time when the screen size got stuck at 640x480 I had unusual problems with my external USB drive not functioning correctly and acting weird. This led to rebooting my Ubuntu machine. This is when the resolution got stuck at 640x480.
At the time when the screen size got stuck at 649x480 I tried updating my Ubuntu machine thinking this may fix the problem. Things got worse. The updater couldn't accomplish certain things and gave errors. Due to the above condition I am unable to describe what these problems were for lack of visuals (i.e. dialogs off the screen).
I'd rather not reformat the entire system - but this may be the only option.
UPDATE 1:
After reading random solutions on the internet I have this really bad feeling that it's 100% impossible for me to fix this. If my system has recently updated to something absolutely incompatible with my GPU card then I guess I'm just hosed. There's no way I'll be able to "hack" a driver as others have suggested.
This is why I've always been against upgrades - especially when nothing was broken to begin with. At the very least there should be some method to roll back to the previous state if some problem like this were to occur.
EDIT 1 & 2 - (A) added Ubuntu version (B) added descriptive text. (C) deleted a paragraph (D) Deleted and added text at top
EDIT 3
I believe I have the Desktop version of Ubuntu - it just says Ubuntu 24.04.4 LTS with no mention about kernels. I installed the original Desktop version in January of 2026 using a bootable USB. Therefore, the version was likely version 22 (or close to that version).
I wasn't updating (yesterday) when the resolution got stuck at 640x480. Although it is possible that one or two or three or seven days ago I updated. I just don't know. But my machine was in high resolution mode when I booted it - it was only after rebooting (yesterday) that the resolution issue showed up. Regarding Updates: although I wasn't updating anything yesterday I began updating to try to fix the sudden resolution problem. Updating failed. I got error messages. I tried a partial update. I guess that worked. (except for the resolution).
I ran the following command to see if there were NVIDIA errors:
Sudo dmesg
I saved the above output to a text file, then searched for things like “error” – and found nothing. The output text is lengthy. The copy is on my MacBook). I am hesitant to post all this data online (it is lengthy). Therefore, it would be helpful if I had some idea what to look for.
I copied the dpkg.log file (to my MacBook). This should have information on system updates. Which there are because I deleted all NVIDIA stuff and then ran an update to force an update (this procedure is online somewhere). But there was an update prior to this (which was failing for some reason). Again, what should I look for here?
I created a bootable USB with Ubuntu 22.04.5 on it and observed that I could achieve a default resolution of 1080x1920 (and higher). I used the “Try Ubuntu” menu item (which is neat). I got the ISO from here: https://releases.ubuntu.com/jammy/
Prior to creating the above bootable USB I did the same, but using Ubuntu 26.04 for the bootable USB (the latest as of today’s date). I got this ISO from here: https://ubuntu.com/download/desktop This didn't work. I got the following error so I killed it
Ubuntu 26.04
[ 27.969569] Novacore0000:03:00.0
Unsupported chipset: boot42 = 0x136a1000 (architecture 0x13, implementation 0x6)
That's all I have for now - as of July 24, 2026.
Reinstalling an Ubuntu version that works for my NVIDA card is likely the most efficient. Long distance computer forensics will take years (sarcasm) to find the root problem. But, I think everybody already knows what the problem is. Ubuntu doesn't work with my graphics card. Pretty simple.
I now know that Ubuntu 22.04.5 works.